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E-Mail:service@28tel.com

TEL:

China :400-660-1628
(China unified custom
service phone,
local calls tariff )

TaiWan:0809-032-400

Kinds of questions:Apply 28TEL service | Dial & Rates | Recharge | Invite friends | Other questions |
 
Apply 28TEL service
Q1:Must I download any software or buy any hardware?

A1:No.28TEL service is available for all type of mobile.No extra software,no extra hardware,no internet needed.

Q2:How to apply 28TEL service?

A2:You can apply 28TEL service by the following methods;

Method 1: Login our website,register your phone nunmber to apply service;

Method 2: Use your unregistered phone to dial our Customer service line ,press 1 to apply service;

Method 3: Edit SMS R*user's name on your unregistered phone and send to 28TEL SMS service number

Q3:What is 28TEL?

A3:28TEL is a brand new mobile communication technology,we supply international calls in low rates all days.

28TEL can give you 28TEL mapping number after you input the numbers of your friends far away,you can dial the mapping number to get connect with them directly,only from your mobile.


Dial & Rates
Q1:How does 28TEL charge me for the service?

A1:When you use 28TEL, you need to pay local calling fee to your mobile operator and long distance calling fee to to 28TEL.

Q2:Any monthly fee or prepaid fee for 28TEL service?

A2:No.We give Bonus Minutes to every new user to try our service for free!。

Warm Tips:The service provider of your mobile would charge the local rates from your mobile.

Q3:How to make a call by 28TEL?

A3:You need to add contacts after you lauched 28TEL service,and your mobile would receive text messages,including the mapping number for the contact.Save the number,and you can call him/her anytime as a local call from your mobile.


Recharge
Q1:The balance in 28TEL account is US dollars, must I recharge in US dollars?

A1:No.You can rechrge 28TEL account by USD,CNY,HKD,JPY.You can change your currency in "My Profile" after login your 28TEL accout,and you can select your currency when you recharge online.

Q2:How to buy 28TEL's recharge Card?

A2:You may buy 28TEL recharge card on our online agent .

Warm Tips:Please confirm the card you bought is a RECHARGE Card,not an Experience Card.

Q3:How to recharge my 28TEL account?

A3:You can recharge 28TEL account by Credit Card(varified VISA or Master Card...),Online Banking Card,CMCC Card,or buy 28TEL prepaid card to recharge online or in our Customer Service line


Invite friends
Q1:How to get bonus calling fee by inviting friends?

A1:You will get USD 0.5 after a friend you invited make a call by 28TEL service. We would send message via text message and email to you.


Other questions
Q1:Can I manage my 28TEL account in WAP via PDA or mobile?

A1:No.We would release the news if we opened this new function.

Q2:Can I send SMS to my 28TEL contacts?

A2:No.We would release the news if we opened this new function。

Q3:Can I call a fixline number by 28TEL service?

A3:Yes,you can call both mobile and fixline numbers by 28TEL service.

Q4:Can anyone else make calls with my 28TEL account?

A4:No.28TEL account verified the number of user,only the number you registered could dial the 28TEL mapping number to get connect with your contacts.Other numbers could not get through.

Q5:Is there any restrictions for using 28TEL service?

A5:There no limits about mobile types, network, service providers. All mobile could try 28TEL service.